Thursday 11 November 2021

Human

Many people say that the future is about a "knowledge economy". And they are not wrong. But let me add a layer to this. On top of technical skills, constant learning, digital, knowledge (all key must-have dimensions of human capital in 202x), you need to think about empathy and human relationships - in a world where things are becoming increasingly automated, it is the ability to convey human warmth and emotions at scale (from "one on one" to "on to a billion") that will be the make-or-break differentiator. (Oh! And by the way - many times, you will need to be able to do it through #technology...)

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