Friday 1 February 2013

Why are we discussing costs without mentioning service?


I will never understand how is it possible to issue a report that focuses solely on costs - without any reference to service levels! The highlight that Portugal has cut twice the amount of negotiated costs might be good or bad - it depends on service levels. If service levels hold at the level that they were supposed and Portugal's has got twice the savings, that is good. If not, that is bad! But costs can't be discussed without pairing them it service! Portuguese tax payers want to have a specific level of service for the minimum cost - of course! So, don't try to look at costs separately, please!

No comments: